Refund policy
Return Period
We have a standard 14-day return policy for all purchases made through our online shop. If you are dissatisfied with your purchase for any reason, you may return it for a full refund within 14 days of receiving the product(s).
Return Conditions
To be eligible for a return, your product must be in the same condition as received, so unused and unopened with all original packaging and documentation.
How to Return
All returns are handled on a case-by-case basis: you will need to get in touch with us via email info@hijamashop.eu
Please provide your order ID in the message.
All returns need to be authorized by the customer support team. They will provide a RMA number and return address which is needed for the return process. Returns without a valid RMA number may not be processed and may delay any replacement or refund.
Shipment Return
If you are shipping back one of our products, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You are responsible for the shipping costs of your return shipment and bear the risk of loss of the return.
Approval or Rejection of Return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund
If you are approved, you will be credited the full purchase price paid for the returned goods including our initial shipping charge. It will take some days before you will see payment on your bank account / credit card.
Defective Products
The above applies primarily to unwanted products, as opposed to products which are exhibiting a manufacturing defect. If you have purchased products through our online shop which you believe are defective in any way, please get in touch and your claim will be evaluated under our limited warranty.
We have a standard 14-day return policy for all purchases made through our online shop. If you are dissatisfied with your purchase for any reason, you may return it for a full refund within 14 days of receiving the product(s).
Return Conditions
To be eligible for a return, your product must be in the same condition as received, so unused and unopened with all original packaging and documentation.
How to Return
All returns are handled on a case-by-case basis: you will need to get in touch with us via email info@hijamashop.eu
Please provide your order ID in the message.
All returns need to be authorized by the customer support team. They will provide a RMA number and return address which is needed for the return process. Returns without a valid RMA number may not be processed and may delay any replacement or refund.
Shipment Return
If you are shipping back one of our products, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You are responsible for the shipping costs of your return shipment and bear the risk of loss of the return.
Approval or Rejection of Return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund
If you are approved, you will be credited the full purchase price paid for the returned goods including our initial shipping charge. It will take some days before you will see payment on your bank account / credit card.
Defective Products
The above applies primarily to unwanted products, as opposed to products which are exhibiting a manufacturing defect. If you have purchased products through our online shop which you believe are defective in any way, please get in touch and your claim will be evaluated under our limited warranty.